Returns & refunds

The rest of this page is detail. This table is the policy.

1. 1Email the6814shop@gmail.com within 30 days of delivery with your order reference (it starts with THE-) and what’s wrong. If the item is damaged or incorrect, attach a photo — it usually saves a round of questions, and for some faults it means you don’t need to ship anything back at all.
2. 2We reply with a decision and, if the item needs to come back, the return address. Our stock ships from partner warehouses overseas, so returns come to us in Nigeria — never to the sender address on the parcel. Please don’t post anything before we’ve given you that address — we can’t match up a parcel that arrives unannounced.
3. 3We check the item within 3 working days of it reaching us and refund you within 10 working days of approving it.

For a change-of-mind return: unused, with any tags still attached, in the original packaging. You’re welcome to open the box and try the thing on — that’s what a fitting room is for. What we can’t take back is an item that has been worn out, washed, altered, or damaged after it reached you.

If it arrived faulty, none of the above applies. A defect is a defect whether or not you kept the box.

• Pierced jewellery and earrings — Hygiene — this is standard across retail and we can't resell them.
• Underwear, swimwear, and cosmetics — Returnable only if the hygiene seal is unbroken and the item is unworn.
• Personalised or made-to-order items — They were made for you and can't go back into stock.
• Perishables — Anything with a short shelf life, unless it arrived damaged or spoiled.

These exceptions cover change of mind only. Anything on this list that arrives faulty, damaged, or incorrect is still refunded in full.

Delivery is 15 business days at the outside, and every order is tracked. If tracking has stopped moving, or the window has passed with nothing at your door, email the6814shop@gmail.comwith your order reference. We chase the carrier, and if the parcel is genuinely lost you get a replacement or a full refund — you’re not left holding a shipping problem you didn’t cause.

You can check tracking yourself any time on the order tracking page.

Email us as soon as you can. If we haven’t sent the order to the warehouse yet, we cancel it and refund you in full. Once it has shipped it becomes a return, and the table at the top applies.

Refunds go back the way you paid. A card payment returns to the same card; a bank transfer is refunded by transfer to the account you paid from, so we may ask you to confirm those details. We can’t redirect a refund to a different person’s account.

We refund in the currency you were charged in. If your bank converted that amount into another currency, the rate on the way back won’t always match the rate on the way out, and your bank may charge its own fee — neither is something we control or can reimburse.

Once we’ve sent a refund it can take a few more days to appear, depending on your bank.

Nothing here reduces your rights under the Federal Competition and Consumer Protection Act 2018. Goods have to match their description and be fit to use; where they aren’t, the law gives you a remedy regardless of what any shop’s policy says, and our 30-day window is in addition to that, not instead of it.

Write to the6814shop@gmail.comand a person will answer. If something on this page reads as unfair once it applies to your actual order, say so — The6814 is small enough to look at a case on its merits.

See also our privacy notice.